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At New Era, we are committed to offering the best service available.  This includes both before and after the equipment is in production.  Our experienced staff can assist you in any or all phases of pre-production service, right up through providing a complete turnkey installation package, including shipping, installation and startup. Once in production, our field service group can offer 24/7 service for the equipment provided. This service encompasses all aspects of the equipment, with in-house mechanical and electrical support at the customers’ disposal. Additionally, the use of our remote diagnostics technology can solve issues which once took hours or days in a matter of minutes.