The best thing that we experienced working with New Era was the business relationship that we developed over time. It started with the fact that they are a bunch of very competent people and engineers and know the business very well. New Era's equipment has improved our operation here at Waynesville dramatically through the reduction of missed splices. We are currently making 99.5% or better of all splices for all reasons so that's not just the equipment, that's including operator and raw material issues. So that is much better than what we were experiencing prior to the installation of the New Era equipment. What I like most about the New Era Machinery and their services is that from the time we actually started negotiating to the time we engineered all of the equipment, they were a partner. The best thing that I liked is they did what they said they were going to do, and they did that every time.

This new line, besides being very sophisticated for technical processes, looks great as well. New Era did a great job dressing this line up for us. Now when we bring people through our facility, this line is the showpiece that everyone wants to see and we get a lot of compliments on how well it is all put together.

As the project proceeded, we were given drawings almost on a daily basis for approval. Once those drawings were approved they went into production. This happened for 3-4 months and a couple months after that we were installing the piece of machinery, very seamless and painless. If we had ideas that we wanted something changed, they just figured out how to do it. We had several components from different manufacturers and they put it together seamlessly. It just works every day.