Remote Diagnostics

Our diagnostics systems allow monitoring and programming of the drives, PLC, touchscreens, and SCADA systems from a New Era controlled PC or laptop.   Included with the drive and control system is a Remote Access Tosibox Lock 150. This is a remote access and networking device that serves as an endpoint for secure remote connections. Devices connected to the Tosibox are securely accessed over the Internet and most LAN and WAN networks through an encrypted VPN connection. The connection is NAT and firewall friendly. If the customer prefers an alternative connection (through their internal network, other devices, etc.) New Era will accommodate and work with the customer in configuring the remote access as long as the system provides a reliable and acceptable in both terms and security, for both parties.  During the startup of the line at your facility, the system is set up and tested. Your employees are trained on how the system will function and what the capabilities of the system are.  New Era personnel will have access to a work station at New Era for the purpose of remotely accessing control systems at our customer’s facilities. The work station is also equipped with access to vendor documentation, schematics and software that is associated with the control systems engineered by New Era. Security features insure that only authorized New Era personnel will be able to access the system, and will only be able to connect to your equipment at your discretion.